Office 365 Frequently Asked Questions

Updated: 5/7/16


1: Does the Business plan allow shared calendars?

A: Yes, it does.  You can share your Exchange calendar OR you can create one or more shared calendars in SharePoint. Additionally you can create a shared mailbox (no extra charge) and use the calendar in that mailbox as a shared calendar.

2: What is the maximum number of users on the Business plans?

A: 300. The Enterprise plans don't have a user limit.

3: How come the password I wanted won't work?

A: Does it have spaces in it? Office365 passwords can't be longer than 16 characters and don't allow spaces. Mixed case and numbers are good though.

4. My Outlook suddenly won't connect to Office 365! Is the server down?

Maybe. But it's also possible that your password has expired and needs to be changed. Office 365 does that periodically - and sometimes without warning. Try logging into the Office 365 web site ( If your password needs changing Office 365 will prompt you to do so.

If it lets you log in with your OLD password then go to the Service Health dashboard. Click "Admin" at the top of the page and find "Service Health" at the bottom of the navigation pane on the left. It will take you to this page where you can see what the current (and recent) status of the Office 365 servers is. If you see a Red X Service Interruption or an Amber exclamation point. Service degradationthen the server is having an issue that hopefully will be cleared up soon.

5. How much does it cost to have multiple email addresses on my mailbox? What about an email address that goes to multiple people in my company?

Multiple email addresses (AKA aliases) on the same mailbox do not cost anything extra in Office 365. Some of our clients will create multiple aliases to reflect common misspellings of the default alias. rodgerb@ might also have rogerb@ for example.

"Distribution Groups" which are a single address (ex: that go to more than one mailbox are also free in Office 365.

6. How do I manage Office 365 updates?

Fair question. Here's an article from Microsoft on how to manage the pace at which Office 365 updates will get deployed to your firm.

More resources...